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These are responsible for technical aspects such as identifying records and managing tool preferences in the use, interaction and location of to the content. Because of the poor training, systems and resources available, you are forced to ask for help from supervisors, but they are never there when needed, and always disappear - more.Cookies strictly necessary to provide a service or the content requested by the user. Majority of management is childish and refuse to help, there is a few of them that are ok though. You get written up if you are 1 minute late from break or lunch.
They have a/c issues in the building so its always hot and stuffy. They are strict on every metric and write you up if you aren't meeting, and they also find other ways to punish you like taking away your paid breaks and shortening your lunch to 30 minutes until you are at goal again. Had that issue brought to the attention of the site manager and he seemed surprised and then eventually got a $.50 raise a month later. If you get selected to move to another department (or fired if you chose not to) you have to take calls from additional lines of business for no additional pay. You handle back to back calls all day, majority of the customers are angry, so you get yelled at all day. If you make it after training, the pay is still low. One of the trainers doesn't like other women, and will single them out, fight with them and fire them when they retaliate. They fired anyone for any little reason during training. The training was poor and only covered about 10% of what you actually do on the job. The person doing the interview had a xanax pill sitting on top the desk in plain sight. The entire interview process when I applied probably lasted no longer than 10 minutes, was asked about 5 questions and hired on the spot.
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